This Privacy Policy demonstrates the commitment of Institute of Business Coaching Pty Ltd ("IOBC", "we", "us", "our") to the protection of your personal information. It includes important information about how we collect, use, disclose, and secure your personal information, as well as how you can access, update, or correct it.

IOBC collects and handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

1. Information We Collect

When you interact with IOBC — whether through our website, Kajabi platform, email, phone, or in person — we may collect the following personal information:

• Full name and preferred name
• Email address and phone number
• Billing and postal address
• Professional background and employment details
• Payment details (processed securely through our payment provider)
• Program registration and attendance history
• Communications and feedback provided to IOBC 

When you browse our website or Kajabi platform, our systems automatically record certain technical information for statistical and security purposes, including:

• Your IP address
• Browser type and operating system
• Date, time, and duration of your visit
• Pages accessed and files downloaded
• Referring website or source 

No attempt will be made to identify you from this technical information alone, except in the unlikely event of a law enforcement investigation where an agency may exercise a lawful warrant to inspect service provider logs. 

2. How We Use Your Information

The personal information you provide enables IOBC to deliver and improve our programs and services. Specifically, we use your information to:

• Process enrolments and payments and issue tax invoices
• Deliver program content and course materials via our Kajabi platform
• Communicate with you about your registration, upcoming programs, and program updates
• Send marketing communications about IOBC programs and events (with your consent)
• Assess program suitability and provide a personalised experience
• Improve the quality and relevance of our products and services
• Comply with legal and regulatory obligations 

We will not use your information for purposes other than those described above without your consent, except where required or permitted by law. 

3. Sharing and Disclosure

IOBC does not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• With trusted third-party service providers who assist us in operating our business (including Kajabi, payment processors, and email platforms), who are contractually bound to protect your information and use it only for the purposes for which it was disclosed.
• Where required by law, regulation, or a valid legal process.
• With your explicit consent. 

We may allow selected partners the opportunity to share information that we consider of genuine value to our community. However, your contact details will never be released or sold to any third party for their own marketing purposes without your consent. 

 

4. Cookies

What are cookies?

Cookies are small text files placed on your computer or mobile device that help identify your browser or device when you visit a website. They allow sites to remember your preferences, understand how you navigate the site, and improve your overall experience. 

How IOBC uses cookies

Our website and Kajabi platform may use the following categories of cookies:

1. Strictly Necessary Cookies — essential for you to navigate the site and access secure or logged-in areas.
2. Performance Cookies — collect anonymised information about how our site is used, helping us understand traffic patterns and improve functionality.
3. Functionality Cookies — remember your preferences and settings (such as login status) to provide a more personalised experience.
4. Targeting Cookies — used by IOBC or our advertising partners to deliver content and advertising relevant to your interests, and to measure the effectiveness of campaigns. 

Cookie duration

Session cookies remain on your device only while your browser is open. Persistent cookies remain until they expire or you delete them. 

Managing cookies

You can control or delete cookies through your browser settings. Note that disabling certain cookies may affect your ability to access parts of our website or platform. For more information about managing cookies, visit:

www.allaboutcookies.org

 

5. Security

IOBC takes reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification, or disclosure. Measures include:

• Restricted internal access to personal information on a need-to-know basis
• Secure data storage through our Kajabi platform and payment providers
• Encrypted payment processing — IOBC does not store full credit card details 

While we take reasonable precautions, no data transmission or storage system is completely secure. You use our digital services at your own risk in relation to any vulnerabilities beyond our reasonable control.

 

6. Accessing and Correcting Your Information

We take reasonable steps to ensure that the personal information we hold is accurate, complete, and up to date. You have the right to:

• Request access to the personal information IOBC holds about you
• Request correction of any information that is inaccurate, incomplete, or out of date 

To make an access or correction request, please contact us using the details in Section 10. We will respond within a reasonable timeframe. In some circumstances, access may be restricted where permitted or required by law.

 

7. Marketing and Withdrawal of Consent

If you have opted in to receive marketing communications from IOBC, you may withdraw your consent at any time by:

• Clicking the unsubscribe link in any IOBC marketing email
• Contacting us directly using the details in Section 10 

Withdrawing consent will not affect the lawfulness of any processing carried out prior to withdrawal, and will not affect communications necessary to deliver a program you are enrolled in.

 

8. Changes to This Privacy Policy

IOBC reserves the right to amend this Privacy Policy at any time. If significant changes are made to the way we collect or use your personal information, we will notify you by email or by posting a prominent notice on our website. Your continued use of our services following notification of changes constitutes your acceptance of the updated policy.

 

9. The Office of the Australian Information Commissioner

If you have concerns about how IOBC has handled your personal information and are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

www.oaic.gov.au

The OAIC provides guidance on privacy rights and legislative responsibilities relating to the collection and treatment of personal information.

 

10. Disclaimer

This Privacy Policy applies solely to personal information collected and handled by Institute of Business Coaching Pty Ltd. It does not apply to the practices of third-party websites, platforms, or organisations that may be linked to or referenced in our communications, nor to any person or organisation not directly engaged with IOBC.

 

11. Enquiries and Contact

For any enquiries, requests, or complaints relating to this Privacy Policy or the handling of your personal information, please contact: 

Institute of Business Coaching Pty Ltd

Email: [email protected]

Address: [address], Sydney NSW

ABN: [ABN] 

We will acknowledge your enquiry promptly and aim to resolve any concerns within 30 days. 

Institute of Business Coaching · Confidential · April 2026